Terms & Conditions
The following booking conditions form the basis of your Contract with Ski Chalets Morzine Limited. They set out your rights and obligations and you should therefore read them carefully.
Booking
To make your booking, you must complete our booking form. This must be signed by the party leader (who must be at least 18 years of age) on behalf of all persons named on the booking form confirming your acceptance of these booking conditions.
The party leader will be responsible for all payments due in respect of the arrangements purchased. The booking form must then be forwarded to us together with a payment of 10% of the total cost. If booking 8 weeks or less before arrival the full payment must be made at the time of booking. Once we have received your booking form and all appropriate payments, we will confirm your booking by issuing a booking confirmation letter and invoice. This confirmation letter and invoice will be sent to the party leader. Please check the confirmation letter and invoice carefully as soon as you receive it and raise any queries immediately.
Your contract
A binding contract between us comes into existence when we dispatch our confirmation letter and invoice to you. This contract and all matters arising out of it are governed by English law.
Payment
As mentioned above a payment of 10% of the total cost must be made before we can confirm your booking. For bookings made 8 weeks or less before departure, full payment is required at the time of booking. The balance of the booking price must be received by us not less then 8 weeks prior to arrival. If payment is not received in full and on time, we reserve the right to treat your booking as cancelled by you. You may pay by cheque (UK bank or building society), sterling banker's draft, or wire transfer.
Occupants
The maximum number to reside in the accommodation must not exceed the number agreed in your Booking Confirmation, unless we have given written permission.
Cancellation by you
Should you need to cancel your chosen booking once it has been confirmed, the person who signed the booking form must immediately advise us in writing. Cancellation charges will then be payable as set out below. These charges are calculated from the date written notice of the cancellation is received by us as a percentage of the total price payable.
Period before departure within which written notification of cancellation is received by us, the cancellation charge will be:
- More than 8 weeks prior to departure - deposit
- 4-8 weeks prior to departure - 50%
- 2-4 weeks prior to departure - 75%
- Less than 2 weeks prior to departure - 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy.
Cancellation by us
Very occasionally, it may be necessary to cancel a confirmed booking. We must reserve the right to do so. However, we will not cancel within 8 weeks of departure unless you have failed to make payment in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If your booking is cancelled other than due to your default in payment, we will offer you full and prompt refund of all monies you have paid to us.
Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Limitation of liability
We do not accept responsibility if you suffer illness, injury of death on during your stay unless it is due to the negligence of Ski Chalets Morzine Limited or our employees.
We will not be liable to you or any third party for any indirect, consequential loss or damage, or for any loss of profit or business, howsoever caused (whether arising out of any negligence or breach of the contract or these booking conditions or otherwise). Save with respect or our liability to you for illness, death or injury arising from our negligence or the negligence of our employees and any other liability which may not by law be excluded or limited, the aggregate liability of Ski Chalets Morzine Limited will not under any circumstances exceed the amount paid by you to Ski Chalets Morzine Limited.
Complaints
In the unlikely event that you have reason to complain whilst staying with us, you should immediately notify a member of staff. By raising complaints early, they can often be dealt with quickly so the rest of your stay can continue to your satisfaction. It is in your best interests to follow this procedure, but if you choose not to, or you are not satisfied with the way your complaint has been handled, contact us with full details within 28 days of your departure. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Security Deposit
Please note £100 or €100 (whichever currency is easiest for you) deposit will also be required on arrival when you collect the keys. This will be held until your departure as security against breakages and damage to the property and its contents ("contents" refers to fixtures, fittings, furnishings, furniture and effects). The accidental damage of one or two glasses is deemed as "normal wear and tear", but the client is asked to inform us so replacements can be arranged.
Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to ourselves or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority you or any member of your party behave in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party (including other clients and staff) or damage to property, we reserve the right to terminate this contract as to the person concerned without notice. In this situation, our responsibilities towards that person will immediately cease, including any return transport arrangements and we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to member of his/her party or associates who wish to curtail their stay as a result.
Pets
Animals are not permitted in any of our accommodation.
Website Accuracy
Please note, whilst every effort is made to ensure the accuracy of the website and prices at the time of producing, regrettably errors do occasionally occur. Photographs used on the website are intended to give an overall impression rather than detail. Items of furniture may have been moved or changed and decor may have been altered.
Non-smoking chalet
For the comfort and safety of our guests and for safety reasons no smoking is permitted inside the chalets. Guests may only smoke on the external balcony and must use the ashtray provided.
Personal Belongings
We take no responsibility for any loss and/or damage resulting to clients' personal belongings, money, traveller's cheques or equipment except where this has resulted from our negligence.